Enterprise-grade technical assistance — on-site, managed, or on-demand. 100% in-house certified engineers. Zero outsourcing.
From dedicated on-site engineers to flexible break-fix engagements — every model delivered by Layerix's own certified in-house team.
A Layerix-certified engineer stationed permanently at your premises — your infrastructure never goes unattended.
A named Service Manager who owns your account end-to-end — from SLA governance to escalation coordination.
Comprehensive Annual Maintenance Contracts — predictable costs, maximum uptime, zero surprises.
Fast-response, pay-per-incident support for ad-hoc hardware or network failures — no contract required.
A structured, engineer-led process from first contact to root cause closure.
Submit via form, email, or phone. Ticket auto-assigned and acknowledged within 15 minutes.
Our LTAC team classifies severity (P1–P4) and assigns the right engineer within the SLA window.
Engineer remotely diagnoses the issue. Most P3/P4 incidents resolved without an on-site visit.
For P1/P2 or hardware faults, a certified field engineer is dispatched to your location.
Issue resolved, tested, and closed. A Root Cause Analysis report is delivered post-incident.
Every ticket is bound to a response SLA from the moment it is raised. SLAs apply to AMC and contracted clients.
* SLAs are measured from ticket creation to first engineer response. On-site dispatch SLAs apply to AMC and Resident Manager contracts. Break Fix response times are indicative.
Our certified engineers support 15+ OEM platforms — so you never need a separate support vendor for each technology.
Technical depth, full accountability, and long-term partnership — built into every engagement.
Cisco, Check Point, Arista, Juniper, D-Link, and TP-Link certified engineers on every engagement.
No subcontractors. The same Layerix engineer who installed your system supports it.
We support 15+ OEM platforms — Cisco, Juniper, Arista, Fortinet, Hikvision, ZKTeco, and more.
Every ticket tracked against agreed SLAs with transparent performance dashboards and monthly MIS reports.
Post-incident root cause analysis delivered within 24 hours of resolution — standard on every P1/P2.
We don't close tickets — we close problems. Same team, same accountability, every engagement.
Every service listed below is designed, installed, configured, and supported by our own certified team — no subcontractors, ever.
Our LTAC engineers are on standby. Choose the channel that works best for you — or raise a ticket directly via the form below.
Raise a Support Ticket →Every ticket is reviewed by a human engineer within 15 minutes of submission — not a bot, not a queue.
LTAC is Layerix's dedicated support division providing 12×6 enterprise IT and network support across India. All support is delivered by our own in-house certified engineers — no subcontracting, ever.
No. Our Break Fix service is available to any organisation, with or without a prior contract. AMC and Resident Manager services are for contracted clients, but we welcome enquiries from all businesses.
For P1 Critical (site down) incidents, we commit to engineer response within 2 hours and on-site dispatch for hardware faults within 4 hours. This applies to AMC and contracted clients.
We support 15+ OEM platforms including Cisco, Juniper, Arista, Fortinet, HP/HPE, Dell, Check Point, TP-Link, D-Link, Ubiquiti, Hikvision, Dahua, ZKTeco, Suprema, and Polycom.
No. Every Layerix support engagement is handled exclusively by our own 28-member in-house certified team. We do not use subcontractors or field agency partners.
Layerix has active on-site support operations in Karnataka, Tamil Nadu, Maharashtra, and Gujarat. Remote support is available pan-India. On-site support in other states is available on request.